Terms and Conditions

Coinner (hereafter: also “we”, “us” or “our”) provides online software as a service (SaaS) through the website https://marketmaker.coinner.co (hereafter: also “Website”). Our software (hereafter: also “Software” or “Platform”) is self-service software that provides automated trading bots, including market making, liquidity, on-chain market making and sell bots, which you configure and run yourself on third-party centralized exchanges (“CEX”) and decentralized exchanges (“DEX”), using accounts and wallets that you control, in connection with a digital token or asset that you own or are authorized to act for. Coinner provides the software only; it does not operate the bots for you and does not itself perform any trading, market making or execution. These terms and conditions (hereafter: also “Terms”) govern the relationship between Coinner and the user (hereafter: “you”, “Client” or “User”) for any use of the Website and the Software. It is prohibited to use the Website or Software without accepting these Terms. You should also read our Privacy Policy at https://marketmaker.coinner.co/privacy, which is incorporated by reference into these Terms, prior to agreeing to these Terms and Conditions.

2.1 To use or access our Website or Software, go to https://marketmaker.coinner.co.

2.2 You must be at least 18 years old and have the legal capacity to enter into these Terms.

2.3 You will need to register and create an account by providing certain information, such as your email address and a password.

2.4 If you use the Platform on behalf of a token project, company or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” refers to both you and that entity.

2.5 You must protect the login details of your account and keep your password strictly secret. We will assume that all activities performed from your account are made by you or by a person you have authorized.

2.6 You agree to provide accurate, current and complete information and to keep it up to date so that we can contact you when needed.

3.1 Coinner is a technology provider. We supply software that executes automated trading and market making strategies that you configure and control. We are not a broker, dealer, exchange, investment adviser, fund, market maker acting as principal, or financial institution, and we do not provide financial, investment, legal, tax or accounting advice.

3.2 We do not take custody of your trading capital. Funds remain in your Connected Accounts and Trading Wallets at all times. We never hold a balance on your behalf, and we cannot withdraw your funds to any destination other than as directed by the strategies you configure on your own accounts and wallets.

3.3 The Bots act on your instructions and configuration. You are solely responsible for selecting strategies, parameters, pairs, venues and capital, and for the results of running them.

This Section 4 is fundamental to your right to use the Platform. By using the Software you represent, warrant and agree, on a continuing basis, that:

You acknowledge that the legality of automated market making and volume activity varies by jurisdiction, by token classification and by venue, that determining and maintaining compliance is solely your responsibility, and that Coinner makes no representation that any particular use of the Platform is lawful for you. We may refuse, suspend or terminate service, and may report activity to relevant parties, if we reasonably believe this Section 4 has been breached.

5.1 CEX API keys. To run Bots on a centralized exchange, you provide an API Key for an account you control. We recommend that you grant the minimum permissions required (trading, not withdrawal) and, where the exchange supports it, restrict the key by IP. We store API Keys in encrypted form and use them solely to operate the Bots you configure.

5.2 DEX trading wallets. To run Bots on a decentralized exchange, you provide the private key of a dedicated Trading Wallet, which Coinner stores in encrypted form and uses solely to execute the automated trades you configure. You must treat this wallet as a “hot wallet,” fund it only with capital you intend to deploy, and withdraw funds at your discretion.

5.3 You are responsible for funding, monitoring and securing your Connected Accounts and Trading Wallets. Coinner does not insure these funds and is not liable for any loss arising from security incidents, bot behavior, mis-configuration, gas or network conditions, slippage, smart-contract risk, or third-party CEX, DEX or protocol failures affecting them.

5.4 You may stop your Bots, disconnect a CEX API Key, or remove a Trading Wallet at any time through the Platform. Disconnecting a key or wallet stops further bot activity on it but does not reverse trades already executed.

6.1 Continued access to the Bots and features of the Platform is provided through paid Subscription plans, after any free trial described in Section 6.1a. The included features, bot limits, prices and billing periods are described on our pricing page; the prices that apply are those in effect at the time of your purchase.

6.1a New accounts may run their first Bot free for a trial period of three (3) days, limited to one trial per token. To keep the Bot running after the trial, you must purchase a Subscription.

6.2 Subscriptions are billed in advance for the selected billing period, which is either monthly or twelve (12) months. Fees are payable in cryptocurrency against an invoice issued by Coinner. Coinner pays the payment processor's fee; you pay any blockchain network fee required to send the payment. Bots added during a billing period are charged pro rata to the end of the current billing period. Subscriptions do not renew automatically: a Subscription renews for a further period only when the renewal invoice for that period is paid, at the then-current price. You may renew at any time from fifteen (15) days before the end of the current billing period through the Billing section of the Platform; an early renewal starts when the current period ends.

6.3 You may stop a Subscription at any time by not paying the renewal invoice. Your Bots continue to run until the end of the current paid billing period (and any grace period under Section 6.6). Except where required by law, fees already paid are non-refundable for all plans, whether monthly or twelve (12) months, and stopping does not entitle you to a refund for the remainder of a paid period.

6.4 We may change prices, plans or features. We will give reasonable advance notice of price changes that affect your next renewal; the new price applies from the next billing period after the notice.

6.5 You are responsible for any taxes, exchange trading fees, gas fees, network fees (including any blockchain network fee to send a payment under Section 6.2) and third-party costs arising from your use of the Platform, other than the payment processor's fee paid by Coinner under Section 6.2; these are separate from, and not included in, your Subscription fee.

6.6 We send the renewal invoice seven (7) days before the end of the current billing period, with reminders three (3) days and one (1) day before. If the renewal invoice is not paid by the end of the current billing period, your Bots may continue to run for a grace period of up to three (3) days, after which they stop. If a payment fails or is reversed, we may suspend or terminate your Subscription and stop your Bots.

7.1 You may not use the Website or Software in any way that violates any applicable national or international laws and regulations, or the rights of third parties.

7.2 You may not use the Platform, or allow third parties to:

7.3 Confidentiality of the account

Our Privacy Policy explains which personal data we collect and for what purposes. The Privacy Policy is an integral part of these Terms. You can find it here: https://marketmaker.coinner.co/privacy.

9.1 Coinner is a technology provider that makes self-service automated trading bot software available for use on centralized (CEX) and decentralized (DEX) exchanges. The bots are configured and operated by you. We are not a registered broker, dealer, investment adviser, exchange, market maker or financial institution, and we do not perform trading, market making or execution on your behalf. Nothing on our Website, Software or Platform constitutes financial, investment, legal, tax or professional advice. You are solely responsible for any decisions made using the tools, data or strategies offered through Coinner, and you agree to use the Platform entirely at your own risk.

9.2 Coinner will try to ensure the accuracy of information on the Website but accepts no responsibility for any missing or incorrect information.

9.3 The use of automated trading and market making bots carries significant financial, technological and regulatory risk. Trading in cryptocurrencies and digital assets involves a high degree of market volatility and uncertainty. You acknowledge and agree that losses may occur, that markets may move against you, that bots may behave in unintended ways, and that Coinner is not responsible for any trading outcomes, missed trades, unintended bot behavior, or regulatory consequences of your activity.

9.4 The Platform is provided “as is” and “as available.” To the maximum extent permitted by law, Coinner disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Platform will be uninterrupted, error-free, secure, or that any strategy will achieve any particular result.

10.1 The Website, Software, trademarks and other intellectual property displayed or distributed via the Platform are the exclusive property of Coinner. Nothing in these Terms grants you any right to use Coinner’s intellectual property except as expressly stated.

10.2 Subject to your compliance with these Terms and payment of applicable fees, Coinner grants you a non-transferable, non-exclusive, non-sublicensable and revocable license to use the Platform at https://marketmaker.coinner.co for your own business or trading purposes, subject to the limitations in Section 7.

10.3 If you violate any portion of the license, we may immediately terminate your permission to access the Platform and pursue any legal remedies available under applicable law.

11.1 Any third-party content provided through the Platform is for informational purposes only. You should conduct your own analysis before acting on it. Coinner has no control over, and gives no warranty regarding, the content or information of such resources.

11.2 Use of certain links on the Software will direct you to third-party feeds, software, websites, exchanges, blockchains or applications (collectively, “Third-Party Platforms”). Such Third-Party Platforms are not under Coinner’s control, and Coinner is not responsible for their content, availability, security or conduct. The inclusion of any link does not imply endorsement. If you access any Third-Party Platform, you do so entirely at your own risk and subject to that platform’s own terms.

12.1 Nothing in these Terms excludes or limits Coinner’s liability where it cannot be excluded or limited under applicable law.

12.2 To the maximum extent permitted by law, Coinner is not liable to you for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, trading capital, tokens, data or goodwill, arising out of or in connection with your use of the Website or Software. By way of example and without limitation, Coinner is not liable for:

12.3 To the maximum extent permitted by law, Coinner’s total aggregate liability arising out of or relating to these Terms or the Platform will not exceed the total Subscription fees you paid to Coinner in the three (3) months immediately preceding the event giving rise to the claim.

You will indemnify, defend and hold Coinner and its operators, owners and personnel harmless from and against all liabilities, damages, penalties and costs (including settlement costs and reasonable attorneys’ fees) arising out of or relating to:

14.1 These Terms apply for as long as you have an account or use the Platform.

14.2 You may terminate by not renewing your Subscription and deleting your account (see Section 16).

14.3 We may suspend or terminate your access immediately, without refund, if you breach these Terms (in particular Section 4), if payment fails, if required by law or a third-party exchange, or if we reasonably believe your activity is unlawful, fraudulent or harmful to Coinner, other users or third parties.

14.4 On termination, your Bots will stop and your license ends. Sections that by their nature should survive (including Disclaimer, Limitation of Liability, Indemnification and Intellectual Property) survive termination.

15.1 Coinner will use reasonable efforts to make the Website and Software available, but you acknowledge that they are provided over the internet and that their quality and availability may be affected by factors outside Coinner’s reasonable control.

15.2 Coinner accepts no responsibility for unavailability of the Website or Software, or any difficulty or inability to access content, or any communication or system failure resulting in the Website or Software being unavailable (“Outages”).

15.3 Coinner is not responsible for any particular level of support or maintenance. Coinner may, at its discretion, update, modify or adapt the Platform and its functionality from time to time, and is not responsible for any downtime resulting from such actions.

15.4 The Platform may be unavailable, or Bots may not execute as intended, when a linked third-party exchange or blockchain undergoes maintenance, congestion, an outage, or a change to its API or rules. We are not responsible for any resulting downtime or impact on your Bots.

16.1 If you wish to terminate your activity and permanently delete your account and user details, you may request this through the Platform or by emailing our support team at contact@coinner.co. We will delete your account and associated data, subject to any data we are required or permitted to retain under the Privacy Policy and applicable law.

16.2 To block any linked CEX, you can disconnect it by deleting the API Key through the Platform. To stop DEX activity, stop the Bot and remove the Trading Wallet through the Platform. You remain responsible for withdrawing any funds from your Connected Accounts and Trading Wallets.

17.1 Any Coinner account holder may refer new customers through the referral link or referral code shown on the Referrals page of their account, subject to these Terms.

17.2 A new customer is linked to a referrer when they sign up with the referrer’s code, which a referral link fills in for 60 days after the link is opened (the most recently opened link applies), or when they add the code in their account before their first payment. A link cannot be moved to another referrer once made, except by Coinner to correct an error.

17.3 The referrer earns a commission of 20% of each invoice the referred customer pays for a Subscription, including renewals and added bots, for as long as the customer keeps paying. Commissions are calculated in US dollars on what the customer paid for the invoice, including account credit applied to it, and exclude any overpayment and any amount forgiven or not yet collected.

17.4 Commissions earned before the first day of a month are paid on or around the 15th of that month, in USDT to the wallet the referrer sets on the Referrals page, on the networks offered there. Amounts under USD 50 roll over to the next payout. The referrer is responsible for providing a correct wallet address; transfers sent to the address on file are final.

17.5 Self-referrals, referrals between accounts controlled by the same person or company, and referrals obtained through spam or misleading claims do not qualify. Coinner may void pending commissions, withhold payouts and remove a referral link in cases of suspected fraud, abuse or any violation of these Terms.

17.6 Coinner may change, pause or end the referral program. Changes apply to commissions earned after they take effect.

Coinner reserves the right to change these Terms. We will notify you of material changes through the Website, the Software or by email a reasonable time in advance. Changes become effective at the end of the notice period. If you do not agree with the changes, you may stop renewing your Subscription and delete your account as described in Section 16. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

Coinner aims to provide you with the best possible service. If you have a complaint, report, comment, suggestion or need support, you can contact us at contact@coinner.co. We will address requests such as: